We currently ship across the UK, United States and Canada. Practical delivery options for everyday orders, with free UK shipping on orders over £20.00.
Dispatch times - UK
Orders are usually dispatched within 1 working day.
Orders placed on weekends or bank holidays will be processed on the next working day.
Delivery options
Standard UK Delivery
- £4.49
- Estimated delivery in 2-3 working days
Tracked UK Delivery
- £5.99
- Estimated delivery in 2-3 working days
Free UK Delivery
- Free on orders over £20.00
- Estimated delivery 2-3 working days
Dispatch times - USA & Canada
Delivery options
We ship to the United States and Canada via DHL Express and FedEx.
Free international shipping is available on all orders over $75 (USD) / CAD $100.
For orders below the free shipping threshold, shipping rates are calculated at checkout based on the weight and destination of your order.
All duties and import taxes are included in the price at checkout — there are no surprise charges on delivery.
We aim to dispatch all orders within 1–2 working days from our London warehouse. Estimated delivery times:
- United States: 3–7 business days
- Canada: 5–10 business days
Once your order has been dispatched, you will receive a tracking number by email.
For any questions about your order, please contact us at help@ecoelaraltd.com
Order tracking
If you choose a tracked delivery service, you will receive tracking details once your order has been dispatched.
Delivery times
Delivery times are estimated and may vary during busy periods, postal delays, or circumstances outside our control.
Packaging
We aim to pack orders carefully and thoughtfully using lower-waste packaging wherever possible.
Incorrect addresses
Please make sure your delivery address is entered correctly at checkout. We cannot be responsible for delays or lost parcels caused by incorrect address details.
Delays
If your order has not arrived within the expected timeframe, please contact us at help@ecoelaraltd.com and we will look into it for you.
Damaged parcels
If your order arrives damaged, please contact us as soon as possible with your order number and photos of the packaging and items so we can help.
Questions
For any delivery questions, please contact us as help@ecoelaraltd.com
We're always happy to help with delivery questions - just email us at help@ecoelaraltd.com
